Sales:   0208 166 8758
Terms of use

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions
This site is owned and operated by Gourmet Products Ltd ( "we" or "us"). Registered office: Unit 1 Bellingham Trading Estate Franthorne Way London SE6 3BX . Registered number 06452869 (England and Wales). Vat No: 928 0931 13 If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Gourmet Products Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Gourmet Products Ltd. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of content
Gourmet Products Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. Wine vintages and labels may vary from those shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Gourmet Products Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Gourmet Products Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer
Gourmet Products Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Gourmet Products Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Gourmet Products Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Ordering errors
You are able to correct errors on your order up to the point at which you click on place order on the final page of our ordering process.

Delivery charges
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. For full details please refer to our Delivery Services and Charges section.

Acknowledgment and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Delays
Occasionally, the manufacture of your product may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation right
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of perishable food and made to order food). Where goods are delivered to a third party (e.g. through our Gift Registry service) you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.

Substitution
Any orders, in the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.

Restrictions on purchase
Where the order concerns: Alcohol, by placing an order you confirms that you or the recipients of an alcoholic food are over the age of 18.

Gift list gift messages and gift wrapping
The Gift List and Gift Message Service is for your own personal and non-commercial use. You agree that any messages posted by you on your Gift List or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You also agree that you will not impersonate any person, including but not limited to any of our employees or customers. You are entirely responsible for any text or other material, which you post or send on this message system and Gourmet Products Ltd, accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the Gift Registry message service at any time and without liability to you.

Use of Links to other websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Gourmet Products Ltd cannot accept any liability in respect of the use of these websites.

Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Gourmet Products Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this website from outside the UK
Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Gourmet Products Ltd's products and services available in the United Kingdom and Gourmet Products Ltd make no representation that any products or services referred to in the materials on this website are appropriate for use in or available for delivery to other locations outside of the UK. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Please read the sections below, which will tell you what will happen at each stage of your order. You will be called within two days (excluding Sundays and Public Holidays) to confirm receipt of your order. Cancellations, amendments & returns

As soon as you realise that you need to change your order please contact us on 0208 166 8758 and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as yo'll be charged the current selling price on the day you amend the order). Additionally we will only accept returns in accordance with your legal rights; for example:

if there is a fault with your product

if the product has not been manufactured as specified. The packaging may be opened but the goods should not be used. Returned or collection arrangements made promptly at your cost. If collection of an item is required, we will charge you the cost of collection (up to 100) of which you will be notified at time of cancellation.

Payment
All methods of payment, including credit cards are processed once your order is prepared for despatch.

Delivery Company
All orders are delivered by our own delivery service. Each vehicle has a trained crew, who carry identification cards at all times.

Delivery Arrangements
When your order is ready, the delivery service team will contact you to confirm your delivery date and either an am or pm timescale. Your delivery will not happen until you've been contacted by phone or by letter. If access to your delivery address is restricted, please let us know when speaking to the delivery team.

Specific product connection requirements will be discussed with you at this time. Please raise any connection questions during this call.

At the time of booking, you can ask the crew to contact you up to an hour before expected delivery to enable you to plan around this timeslot. On the delivery day the crew will contact you to inform you of any delays. Please make sure we have the best number to use. If you are unable to take immediate delivery, we may be able provide a storage service at a cost (tbc) near your delivery address. If you need to change your delivery for any reason please call customer services on 0208 166 8758

Delivery & Collection
Our crews will use protective uniform before taking your products into the premises. Please make sure that there is normal road access, and that the route and the shelf are large enough to accommodate your order. Please Note: We are unable to stack the products on the shelves

The crew will scan and account any old products that are subject to sale or return policy and make sure you're completely satisfied with the delivery, and then the crew will ask you to inspect your items carefully before signing for delivery. It is therefore essential that you're present for the delivery. If you're not satisfied for any reason, please inform the crew.

On Delivery - Delivery only items
Some basic products will be delivered to your door and left packaged. These products will be identified at time of ordering. A signature on receipt will be required.

Delays
Occasionally, delivery of your order may be delayed or postponed. We will, or course, make every effort to keep you informed and discuss revised delivery timescales.

After Delivery
Your product is supported by a Gourmet Products Ltd guarantee. (Information available from selected stores and online at www.gourmetsandwich.co.uk) Operate it according to the instructions and it'll give you good service. If you have any issues, we have a customer help team who can be contacted on 0208 166 8758 (In all cases you will be dealt with in accordance with your legal rights).

Delivery arrangements for Special Order
When your order is ready, our delivery service will contact you to confirm your delivery date and a four-hour timescale, e.g. 10 am to 2 pm. Your delivery won't happen until you've been contacted by phone or by letter and you have accepted the delivery offered. To help you plan your day, at the time of booking, you can ask the crew to contact you up to an hour before expected delivery. On the delivery day the crew will contact you to inform of any delay. If you are unable to accept the delivery offered or you wish us to hold your order for a period of time, we can provide a storage service at a reliable cost. If you have used our 48 hour delivery service, the delivery service will contact you (excludes Bank Holidays) to confirm your delivery. we will specify a morning (7am-1pm) or afternoon (1pm- 8pm) for delivery.

Made to order products Terms & Conditions

Cancellations, amendments & returns
As your product is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights. Additionally we will only accept returns in accordance with your legal rights; for example:

if there is a fault with your product

if the product has not been manufactured as specified

If you are returning a product due to a fault, or you believe it has not been made to the specification given by you, we will re-make a new product to the correct specifications. The new product will arrive 4-5 weeks from the date of return- we will contact you by email to update you on the progress of your order. Goods should be returned in the original packaging by courier or our delivery vans. Please call the customer care line 0208 166 8758 to arrange for this service. Made to order products cannot be returned to any of our stores.

Payment
You can pay for your order using the Credit Card. Visa, MasterCard, Maestro, Switch, Electron and Delta. Please note that we don't accept American Express or JCB

Delivery
Made to orders products will be delivered on the date and time agreed at the time of order. Delivery is free. Gourmet Products Ltd reserves the right to amend the terms and conditions at any time and to take appropriate action, including the cancellation of the order if, at its discretion, it deems such action necessary. This does not affect your legal rights.